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Frequently Asked Questions
Elevator Repair Specialists (ERS) is a UK-based lift company that repairs, services, maintains, installs, and modernises all types of lifts. We support both residential and commercial clients, including homeowners, landlords, businesses, hospitals, and care homes.
Our head office is in Stourport On Severn, Worcestershire, but we provide lift repair, servicing, and installations across England and Wales. Call us on 0800-999-1042 to check availability in your area.
Yes. We repair and maintain passenger lifts, platform lifts, step lifts, stairlifts, through-floor lifts, dumbwaiters, goods lifts, and specialist lifting equipment.
Call us straight away on 0800-999-1042. Our engineers are available 24/7 to respond to breakdowns, entrapments, or urgent repairs.
We repair all major lift brands and also work on older, bespoke, or specialist systems. Our engineers are multi-skilled and fully trained.
Emergency callouts may carry a fee, but if you’re on a maintenance contract with us, this fee is often reduced or waived.
Response times depend on your location and service agreement, but we always aim to attend within hours – not days.
Lift servicing requirements vary:
Passenger lifts: at least every 6 months
Goods lifts: at least every 12 months
High-usage lifts (in hospitals, care homes, busy offices): more frequently
Regular lift servicing prevents breakdowns, improves safety, extends the lifespan of your lift, and ensures compliance with UK health and safety law.
Yes. We provide flexible service contracts that include scheduled visits, priority callouts, and discounted repairs.
Yes. After every service, we issue a full report outlining what was checked, serviced, or recommended.